Frequently asked questions
Certainly! We wholeheartedly encourage you to reach out to us. You can contact our 24-hour line at 0461 314 695 at any time. Our knowledgeable arrangers are readily available to guide you through the process and address any inquiries you may have. Even if our services may not align with your needs, please don’t hesitate to give us a call. We would be delighted to recommend a reputable funeral director who can assist you in arranging a more traditional service.
Absolutely, we offer our services every day, around the clock, to facilitate transfers. Please note that transfers from nursing homes, private homes, private hospitals, and other time-sensitive locations may incur an additional fee.
In Australia, each state has specific guidelines outlining the process of registering a death. Generally, obtaining a death certificate is necessary for tasks such as terminating bills, closing bank accounts, discontinuing utilities, and managing other aspects of the estate.
Following the cremation, we usually recommend a waiting period of approximately three weeks. However, in some cases, the processing time by the state authority may cause delays, resulting in a longer waiting period. Rest assured, if there is a significant delay, we will proactively follow up on your behalf to ensure timely progress.
To ensure the proper closure of a person’s estate, it is essential to reach out to various institutions and individuals. Our dedicated team is here to provide you with the necessary assistance in this regard. Additionally, we have developed a comprehensive checklist that will guide you through the estate administration process, ensuring that all important tasks are addressed efficiently.
The most straightforward approach is for the Next of Kin to directly collect the ashes from the crematorium. However, if this is not feasible, we can readily arrange the delivery of the ashes to the designated individual or send them via registered post to any location within Australia. Please note that fees may apply for this service.
If you prefer not to have the ashes returned following the cremation, we honor your request. In such cases, we kindly ask for your signature as confirmation. Once we have received the necessary confirmation, we will responsibly scatter or appropriately dispose of the ashes on your behalf.
The funeral process adheres to a meticulously regulated ID system to ensure accuracy and accountability at every stage. This system remains stringent and continues at the crematorium. For a comprehensive understanding, you can find detailed information on various crematorium websites as well as YouTube videos that illustrate the process in great detail.
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