FAQs Archive - Heartfelt Cremations

Q: Who should I inform about the passing of an individual?

To ensure the proper closure of a person's estate, it is essential to reach out to various institutions and individuals. Our dedicated team is here to provide you with the necessary assistance in this regard. Additionally, we have developed a comprehensive checklist that will guide you through the estate administration process, ensuring that all important tasks are addressed efficiently.

Q: How are the ashes returned to me?

The most straightforward approach is for the Next of Kin to directly collect the ashes from the crematorium. However, if this is not feasible, we can readily arrange the delivery of the ashes to the designated individual or send them via registered post to any location within Australia. Please note that fees may apply for this service.

Q: Is it possible for me to opt not to receive the ashes?

If you prefer not to have the ashes returned following the cremation, we honor your request. In such cases, we kindly ask for your signature as confirmation. Once we have received the necessary confirmation, we will responsibly scatter or appropriately dispose of the ashes on your behalf.